Frequently Asked Questions
❶ About Our Products
Is OxiLuna suitable for sensitive skin?
Yes. Every OxiLuna formula is created with sensitivity in mind. We choose botanical actives and gentle textures that support—not challenge—your skin’s natural balance. No harsh ingredients. No overwhelming fragrances. Just quiet comfort, rooted in care.
Are your products organic or certified?
Our formulas are certified by Ecocert COSMOS Natural/Organic and crafted with a high percentage of natural-origin ingredients. We choose ingredients that are not only effective but also respectful to the skin and to the earth.
Why choose OxiLuna?
OxiLuna combines clean skincare with real performance. We use science-backed botanical actives, verified for safety, purity, and potency. Every product is crafted to deliver visible results—without compromising your skin barrier or overall health. No greenwashing. No marketing fluff. Just formulas that work.
What makes our formulas different?
Each formula is developed under dermatological oversight and certified natural by Ecocert COSMOS. We don't overload products with fillers or trendy extras—every ingredient is there for a reason. Our active botanicals are selected for efficacy, synergy, and skin compatibility, especially for sensitive and stressed skin types.
How is OxiLuna different from other clean beauty brands?
Most clean beauty brands stop at “natural.” We go further.
We formulate with 99%+ natural-origin ingredients, rigorously test for safety, and balance every product for real skin benefits—hydration, resilience, glow. Plus, we are vegan, cruelty-free, and fully transparent with our INCI lists and ingredient sourcing.
Are your products certified?
Yes. Every OxiLuna formula is certified Ecocert COSMOS Natural, a globally recognized standard for clean cosmetics. This means strict rules on sourcing, safety, and environmental impact. Many of our products are also vegan, nut-free, and gluten-free.
❷ Product Experience
Is OxiLuna suitable for sensitive skin?
Yes—sensitive skin is at the heart of our formulations. Every OxiLuna product is dermatologically tested for gentleness and pH-balanced to support the skin barrier. We avoid known irritants and formulate with calming ingredients like Bakuchiol, Aloe Vera, and Cannabidiol to reduce redness and reactivity. If your skin feels easily overwhelmed, we created this line for you.
Can I use OxiLuna while pregnant or breastfeeding?
Our products are thoughtfully formulated without retinoids, synthetic fragrances, parabens, or endocrine disruptors—making them generally safe for use during pregnancy and breastfeeding. That said, because every journey is personal, we always recommend sharing the full ingredient list with your healthcare provider before use.
Do your products contain artificial fragrance?
No. We never use synthetic fragrance. The subtle scent in our products comes only from natural essential oils or botanical extracts chosen for skin tolerance. Many are essential-oil-free entirely, or use trace amounts carefully balanced for even the most reactive skin.
How do I layer or combine OxiLuna products?
OxiLuna products are designed to work in harmony. Begin with a gentle cleanse, then layer lightweight hydrators (like essences or serums) before applying richer moisturizers or oils. Each formula supports skin in a different way—hydration, repair, glow—so you can personalize your ritual based on what your skin needs most today.
❸ Customer Support
How long does shipping take?
Orders are processed within 2-3 business days. Standard delivery within the EU typically arrives in 2–5 business days, while international orders may take 7–10 business days depending on location. You'll receive tracking details as soon as your package leaves our hands.
How do I know my order went through?
Once your order is placed, you’ll receive a confirmation email within minutes. If it’s not in your inbox, please check your spam or promotions folder. Still not there? Contact our support team—we’re here to help.
Can I return a product? How does it work?
Yes. We accept returns only for products that remain completely unopened and sealed, within 14 days of delivery. To begin the process, simply email us at support@oxiluna.com with your order number—our team will take care of the rest with care and clarity.For full details, we invite you to review our Returns Policy—it’s designed to be transparent, fair, and aligned with our commitment to quality.
Do you ship internationally?
Yes—we currently ship to EU countries, the United Kingdom, the United States, and Hong Kong.
Shipping costs will be calculated and displayed at checkout, with options for standard or express delivery. If there’s a free shipping promotion available, it will be automatically applied at checkout.
We’re always working to expand our reach—so more destinations may be added soon.